Call Center Manager 9.0.5
Free Version
Publisher Description
Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC telemarketing sales rules on intentionally abandoned or dropped calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds up effective training for new agents with the whisper coaching feature that allows live-call coaching that is inaudible to customers, along with easy call monitoring and recording. Call Center Manager includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity. Voicent's Call Center Manager is a powerful software tool for measuring and managing Call Centers.
Use it to:
-Manage Agent Performance Quality
-Easy call monitoring and recording
-Whisper coaching capability enables live-call agent coaching and training that is inaudible to customers
-Real-time reporting of activity and availability along with compliance with Federal Telemarketing Rules
-Automatically tracks and adjusts Call Drop thresholds and dialing pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls.
-Easy to understand Campaign Performance Quality tracking
-Real-time summary stats for call volume, line usage, agent and campaign performance.
-Automatically measures and adjusts the pace of outbound calls.
-This ensures Agent efficiency is maximized while the FTC's strict limitations on dropped and abandoned-Call rates are honored.
-Allows quick and easy call monitoring, recording and live-call "whisper coaching" to provide fast and highly effective training and supervisory feedback for new agents.
-Tracks, collects, and reports statistics of call volume, line usage, dropped-call rates, current and historical campaign performance.
About Call Center Manager
Call Center Manager is a free software published in the Databases & Tools list of programs, part of Business.
This Databases & Tools program is available in English. It was last updated on 02 April, 2024. Call Center Manager is compatible with the following operating systems: Windows.
The company that develops Call Center Manager is Voicent Communications, Inc. The latest version released by its developer is 9.0.5. This version was rated by 2 users of our site and has an average rating of 2.5.
The download we have available for Call Center Manager has a file size of . Just click the green Download button above to start the downloading process. The program is listed on our website since 2013-10-23 and was downloaded 175 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Call Center Manager as malware if the download link is broken.
How to install Call Center Manager on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Call Center Manager is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
